If you think a person in custody is having an emergency, dial 911.
In the City Jails: for non-emergency concerns about the medical or mental health care a person in custody is receiving, you can dial 311 to make a complaint or call Correctional Health Services (“CHS”), the healthcare provider in the city jails, at 347-744-7000. Both 311 and CHS should have operators to answer your call 24 hours a day, 7 days a week. If you call 311, make sure you note your complaint number for future follow-up. If you call CHS, remember that the operator will not be able to provide you with any healthcare information about the person in custody due to privacy laws.