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NYCHA Tenants Deserve Better

No heat, no hot water, rodents, mold, power outages, plumbing problems — the challenges these tenants face are staggering. Now, we’re taking a stand for them.

Defending Tenants

The New York City Housing Authority (NYCHA) is the largest public housing system in the country, serving more than 390,000 New Yorkers across 2,400 buildings. But for years, conditions for NYCHA tenants have gone from bad to worse. Thankfully, we are ready to take a stand for tenants in need.

For over 140 years, we have defended poor and powerless tenants. Now, we are advocating on behalf NYCHA tenants city-wide, pushing for better conditions, rent abatements, and more. See what we are doing to help NYCHA residents today.


Today’s Outages

See an up-to-date list of current NYCHA outages.


Join The Fight

See what you can do to help us protect New Yorkers today.

Need Help?

See what you can do if you are a NYCHA tenant.

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“My body can’t take the cold anymore. Last night, I was up all night. I couldn’t sleep.”

Read more about how Carol Miles and her neighbors are trying to keep warm this winter.

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“No one in 10-to-20-degree weather should have no hot water.”

Learn about the struggles that A’seelah Diamond and her family endured with no heat or hot water.

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“We were freezing in here. I feel like this was the worst winter ever.”

Read more about what we are doing for Ruth Britt and the other tenants living in Mott Haven’s Patterson Houses.

What You Need to Know


When repairs are needed, call the Customer Contact Center (CCC) at (718) 707-7771 or download the MyNYCHA App (available for Android & Apple devices) to create and manage your work tickets. For emergencies, residents can call the CCC 24 hours a day, 7 days a week.


Residents will be offered the next available appointment date to have the repairs completed.


NYCHA does not schedule appointments for emergency repairs such as elevator breakdowns, floods, or lack of heat or hot water. Based on the type of emergency and availability of staff, the authority has a target first response within 24 hours for emergency calls. If the emergency is reported outside regular business hours (8:30 a.m.-4:30 p.m., Monday to Friday), NYCHA staff will be dispatched to address the emergency. Once the issue is stabilized, repairs are referred to the development staff for follow-up action on the next business day.

What We’re Doing

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NYCHA in the News

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