NYCHA Tenants Deserve Better
No heat, no hot water, rodents, mold, power outages, plumbing problems — the challenges these tenants face are staggering. Now, we’re taking a stand for them.
The New York City Housing Authority (NYCHA) is the largest public housing system in the country, serving more than 390,000 New Yorkers across 2,400 buildings. But for years, conditions for NYCHA tenants have gone from bad to worse. Thankfully, we are ready to take a stand for tenants in need.
For over 140 years, we have defended poor and powerless tenants. Now, we are advocating on behalf NYCHA tenants city-wide, pushing for better conditions, rent abatements, and more. See what we are doing to help NYCHA residents today.
See what you can do to help us protect New Yorkers today.
See what you can do if you are a NYCHA tenant.
What You Need to Know
When repairs are needed, call the Customer Contact Center (CCC) at (718) 707-7771 or download the MyNYCHA App (available for Android & Apple devices) to create and manage your work tickets. For emergencies, residents can call the CCC 24 hours a day, 7 days a week.
ROUTINE MAINTENANCE REPAIRS
Residents will be offered the next available appointment date to have the repairs completed.
NYCHA does not schedule appointments for emergency repairs such as elevator breakdowns, floods, or lack of heat or hot water. Based on the type of emergency and availability of staff, the authority has a target first response within 24 hours for emergency calls. If the emergency is reported outside regular business hours (8:30 a.m.-4:30 p.m., Monday to Friday), NYCHA staff will be dispatched to address the emergency. Once the issue is stabilized, repairs are referred to the development staff for follow-up action on the next business day.
What We’re Doing
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